Database system maintenance plays an important role in sustainable business operation, since it contains important data which mostly become the central of business’ operation itself.
Professional Maintenance Support from Equnix provides important added value for the sustainability of the database system’s operation. As we know, using a database system in production environment is a mission critical and therefore requires full support.
In order to cater Reliability, Availability and Scalability, we believe that online support service is not sufficient. When there are critical times, Equnix will support the client from: on email, on the phone, on remote up to on site that can provide instant solutions, such as: reconfigure, problem fix, workaround, up to bug fixing (quick fix and permanent fix) and patches. That is why Equnix always enable the support up to local on site services to its clients.
Our Maintenance Support covers 24 hours a day and 7 days a week (24/7), clients enjoy the full readiness of Equnix’ team support. Equnix acts as the second party in handling incidents, while the client acts as the first party who does the preliminary analysis of the incident, whether it is related to the hardware, OS, database, application, or other factors. If the incident is related to the database factor, then it may be escalated to Equnix’ team. Equnix’s team acts Reactively to maintain client’s database system.